Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call, text, or fill out a form on our website.
We also collect details about your plumbing issue, such as the type of problem, your preferred appointment time, and any notes you share with our team.
When you visit our website, we automatically collect some technical data. This includes your IP address, browser type, device type, and pages you view. We use this to keep our site running smoothly and to understand what visitors find helpful.
How We Use Information
We use your contact details to schedule appointments, send service reminders, and follow up after a job. If you call about a burst pipe, we use your address to send a plumber to the right place.
We use your email or phone number to answer questions, provide quotes, and keep you updated on your service. We may also send occasional tips or seasonal maintenance reminders, but only if you opt in.
We use website data to improve our online experience. This helps us make sure Charleston homeowners can find our services quickly and easily.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you interact with our pages.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (854) 226-6111 to book service.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how visitors use our site. These tools collect anonymous data such as pages visited, time on site, and general location. This helps us improve our website and marketing.
We may also use third-party scheduling or review platforms. When you interact with those tools, their own privacy policies apply. We choose partners who respect your privacy and handle data responsibly.
Data Sharing and Disclosure
We do not sell your personal information. Ever. We share your data only with trusted partners who help us run our business, such as scheduling software or payment processors. These partners are required to keep your information confidential.
We may share information if required by law, such as in response to a court order or to protect the safety of our team or others. We will always aim to notify you unless legally prohibited.
Data Retention
We keep your personal information only as long as we need it to provide services and meet legal requirements. For example, we keep service records for a reasonable period so we can honor warranties and follow up on past work.
When your data is no longer needed, we securely delete or anonymize it. If you ask us to remove your information, we will do so unless we are required to keep it by law.
Data Security
We take security seriously. We use industry-standard measures to protect your information from unauthorized access, loss, or misuse. This includes secure servers, encryption where appropriate, and limiting access to only those who need it.
No method of transmission over the internet is 100% secure, but we work hard to safeguard your data. If you have concerns, call us and we will answer your questions.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also ask us to stop sending marketing messages at any time.
To exercise any of these rights, contact us using the details below. We will respond promptly and help you however we can. We do not discriminate against you for exercising your privacy rights.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.
If we learn we have collected information from a child without parental consent, we will take steps to remove it as quickly as possible.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on our website and change the effective date at the top.
We encourage you to review this page occasionally. If we make significant changes, we will notify you by email or through a notice on our site. Your continued use of our services after changes means you accept the updated policy.